Privacy Policy

At IFM Teknoloji A.Ş., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use SERP Takip services.

By using our services, you agree to the practices described in this policy. If you do not agree with our policy, please do not use our services.

1. Information We Collect

1.1. Information You Provide Directly

We receive the following information directly from you when you register for or use our services:

• Account information: First name, last name, email address, password
• Profile information: Username, profile photo (optional)
• Contact information: Phone number, address (for billing)
• Payment information: Billing address, tax ID (via payment processor)
• Support requests: Information you send through contact forms and emails
• Project data: Projects, websites, and keywords you create

1.2. Information Collected Automatically

The following information is collected automatically when you use our services:

• Device information: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, links clicked, service usage duration
• Log data: Server logs, error reports, access times
• Cookie data: Session cookies, preference cookies, analytics cookies
• Location information: Approximate location derived from IP address (country/city level)

1.3. Information from Third Parties

We may receive information from the following sources:

• Payment processors: Payment status and transaction information
• Analytics providers: Aggregate usage statistics
• Security services: Risk assessments for fraud detection

2. How We Use Information

2.1. Service Delivery

• Create and manage your account
• Provide SERP tracking services
• Generate keyword ranking reports
• Send ranking change notifications
• Manage subscription and billing operations

2.2. Communication

• Send service updates and announcements
• Respond to your support requests
• Send account security notifications
• Send billing and payment reminders
• Send marketing communications with your consent

2.3. Security and Fraud Prevention

• Ensure account security
• Detect and prevent unauthorized access
• Investigate terms of service violations
• Prevent fraud and abuse

2.4. Improvement and Analysis

• Improve service quality
• Enhance user experience
• Develop new features
• Detect and fix technical issues
• Analyze usage trends

2.5. Legal Obligations

• Meet tax and accounting requirements
• Respond to legal requests
• Fulfill regulatory obligations
• Protect our rights in legal disputes

3. Information Sharing

3.1. Service Providers

We work with service providers in the following categories to deliver our services:

• Cloud infrastructure providers (servers, databases)
• Payment processors (PayTR)
• Email delivery services
• Customer support tools
• Analytics and monitoring services

These service providers process your data only on our behalf and according to our instructions. They are bound by data protection agreements.

3.2. Legal Requirements

We may share your information in the following situations:

• When required by law or court order
• In response to legal requests from official authorities
• To protect our rights, property, or safety
• To protect the safety of individuals in emergencies

3.3. Business Transfers

In the event of a sale, merger, or asset transfer of our company, your personal data may be part of the transferred assets. We will inform you in advance in such cases.

3.4. What We Don't Share

We never:

• Sell your personal data to third parties for marketing purposes
• Provide data to data brokers
• Share your identity information with advertising networks

4. Data Security

4.1. Technical Measures

• Data transmission with SSL/TLS encryption
• Database encryption
• Password storage with one-way hash algorithms
• Firewalls and intrusion detection systems
• Regular security scans and updates

4.2. Organizational Measures

• Limiting access to personal data on a need-to-know basis
• Data protection training for employees
• Confidentiality agreements
• Regular security audits
• Data breach response procedures

4.3. Security Breach Notification

If we detect a security breach affecting your personal data, we will notify you and the relevant authorities as soon as possible in accordance with legal requirements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about these technologies, please review our Cookie Policy.

• Essential cookies: Required for the service to function
• Functionality cookies: To remember your preferences
• Analytics cookies: To collect usage data for service improvement

6. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies when visiting third-party sites.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from individuals under 18. If you become aware that we have collected data from an individual under 18, please contact us; we will delete this data immediately.

8. International Data Transfers

To provide our services, we may process your data on servers outside of Turkey. These transfers:

• Are made to countries with adequate data protection levels
• Are secured by standard contractual clauses
• Are carried out with your explicit consent when necessary

9. Data Retention

We retain your personal data for the following periods:

• Account data: As long as your account is active and 2 years after closure
• Financial records: 10 years as required by law
• Log data: 2 years
• Communication records: 3 years
• Marketing preferences: Until you withdraw your consent

10. Your Rights

You have the following rights regarding your personal data:

• Access: Learn what data we process about you
• Rectification: Request correction of incorrect or incomplete data
• Erasure: Request deletion of your data under certain conditions
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw consent: Withdraw your consent at any time

To exercise these rights, contact us at info@iyifikirmedya.com.

11. Contact

For questions about our privacy policy or your personal data:

• Email: info@iyifikirmedya.com
• Address: Bağlarbaşı Mah. Sakarya Sok. Malte Plaza No: 35/1 Maltepe - İSTANBUL
• Phone: 0216 599 00 39

12. Policy Changes

We may update this Privacy Policy from time to time. When significant changes are made, we will notify you by posting an announcement on our website or sending an email. Your continued use of our services after changes are published means you accept the updated policy.